Privacy policy.

๐Ÿ” Privacy Policy for Xzyon EMS

Effective Date: 09/09/2024

Xzyon EMS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://xzyonems.com, submit a form, call us, or engage with us through advertising platforms such as Facebook or Google.

By using our services or website, you agree to the terms of this Privacy Policy.

๐Ÿ”น 1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, city, ZIP code

  • Medical Transportation Needs: Information you submit via forms, such as patient mobility (e.g., stretcher-bound), dialysis schedule, payment type (e.g., Medicare, Medicaid)

  • Technical Information: IP address, browser type, device info, referral source

  • Marketing Data: Clicks on ads, call tracking, form submissions from ads

We do not knowingly collect personal health information (PHI) on our website. Any medical details you voluntarily share are used only for scheduling and coordination purposes.

๐Ÿ”น 2. How We Use Your Information

We use your information to:

  • Contact you to schedule transportation services

  • Respond to inquiries or service requests

  • Coordinate with caregivers or case managers

  • Improve our services and website experience

  • Run and optimize ad campaigns (e.g., Google, Facebook)

  • Comply with legal and regulatory obligations

๐Ÿ”น 3. Sharing Your Information

We do not sell or rent your information.

We may share your information with:

  • Authorized staff within Xzyon EMS

  • Third-party platforms (e.g., Meta/Facebook, Google) for advertising purposes

  • Call tracking or CRM platforms (e.g., CallRail, Twilio) to monitor lead sources

  • Government agencies or insurance providers when legally required

๐Ÿ”น 4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Track website usage and performance

  • Enable remarketing ads via Facebook Pixel and Google Ads

  • Improve your browsing experience

You can disable cookies in your browser settings at any time.

๐Ÿ”น 5. Your Rights & Choices

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Request that we do not use your information for targeted ads

To exercise any of these rights, contact us at [Insert your email or phone number].

๐Ÿ”น 6. Data Security

We take reasonable precautions to protect your data. However, no method of transmission over the internet is 100% secure. Submitting information via our website is at your own risk.

๐Ÿ”น 7. Childrenโ€™s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors without parental consent.

๐Ÿ”น 8. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

๐Ÿ”น 9. Contact Us

If you have any questions about this policy or how your data is handled, contact:

Xzyon EMS
5152 Belle Wood Ct Ste A&B Buford, Ga 30518
๐Ÿ“ž (470) 374-0072
๐Ÿ“ง Admin@Xzyonems.com